This article is applicable to users who has completed the first A&C process.

Do you know that you can self-service the subsequence data reconfirmation process?

Please refer to the 5 simple steps below:

Step 1: Every 90 days, you will be require to perform the A&C data reconfirmation via an email from ABSS. Click on “here” to proceed. Refer to IMG 001.

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IMG 001

 Step 2: You will be redirected to the A&C form page displaying your company name, serial number and other details. Refer to IMG 002.

Please ensure all the information on the form page is up to date and valid.
e.g. contact number, contact person and email address. Click submit to proceed, a thank you message will appear (refer IMG 003).

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IMG 002

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IMG 003

Step 3: If you made changes on the email address on the form page (IMG 002), you will receive an email with the subject, “Email address verification”. Click on “here” to proceed. Refer to IMG 004.

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IMG 004

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IMG 005  – Your email has been verified.

Step 4: After successfully verified your email, proceed to log in to your company data file and perform the online confirmation. Refer to IMG 006.

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IMG 006

Step 5: Congratulations! Your license has been successful updated. You may proceed to use the software. Refer to IMG 007.
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IMG 007

 

Notes:

If you receive an error message, please refer to the error message table here.

 

Error message Reason

What you need to do next

“500 Server Error: Please contact support”
(Error message appears when you click on Submit button in Activation & Confirmation web form.) (Refer to IMG008)

This happens when you ‘re-use’ the previous Activation & Confirmation Request email. The link in the email is only valid for one-time usage and has expired.

Please send your email to:

Singapore:

cs.sg@abssasia.com

Malaysia or International: cs.my@abssasia.com

“Sorry, the link has expired. Please contact our customer service for assistance.”

(Error message appears when you click on “here” link in the email – “Email address verification”)

(Refer to IMG009)

This happens when you ‘re-use’ the link provided in the previous email – “Email address verification”. The link in the email is only valid for one-time usage and has expired.

 

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IMG 008

 

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IMG 009